Frequently Asked Questions

General Questions About Herbs:
How many herbs can be taken at one time?
For how long can I take herbs?
Can children take herbs?
Can herbs be used along with what my doctor prescribes?
Can I take herbs while pregnant or nursing?
Are there any harmful drugs in herbs?
You have different herbs for the same thing, which one is best or will work better?
Why are the capsules I received in this order a different color than the ones from my last order?

How many herbs can be taken at one time?
The majority of people can take 5 to 6 at any one time, but if you have not taken herbs before then it is best to start with just 2 or 3 and build up to more over a period of time. We have several customers who take as many as 10 different herbs/supplements a day.

For how long can I take herbs?
This depends on the herb. Most can be taken for an indefinite period of time as a preventative. It is always good to take a break of 1 week every few months so that your body does not build up immunity.

Can children take herbs?
Yes, children can take herbs with good results. The dosage will depend on the child's age and weight. Consult with a physician, herbalist or pharmacist to be sure of correct dosage.

Can herbs be used along with what my doctor prescribes?
Herbs can usually be taken with prescription medications; however, it is advisable to seek your medical doctor's opinion if you are suffering from a long-term illness or currently take an prescription medications as some may have adverse or enhanced reactions with certain herbs. For example, a person taking a prescribed medication to thin the blood should not take Gingko Biloba, as Ginkgo is a natural blood thinner.

Can I take herbs while pregnant or nursing?
When pregnant, always check with your physician before taking herbal supplements. Some herbs are good during pregnancy, such as red raspberry for uterus strength and peppermint for nausea.

Are there any harmful drugs in herbs?
All herbs are 100% natural and the FDA constantly monitors herbal supplement labeling. Anything found too dangerous is removed from the market. As herbs are a food source, it is possible to have an allergic reaction to herbs just as you can to some types of foods.

You have different herbs for the same thing, which one is best or will work better?
It is hard to say which herb will work better for one person or another, since each individual has their own body chemistry, We suggest trying one for a couple months, and if you do not see the desired results, try another. For example, Slim Smart may work for your best friend and Weight Loss Formula #59 works better for you.

Why are the capsules I received in this order a different color than the ones from my last order?
We purchase herbs fresh from several different suppliers. The herbs are then blended into our special formulations and sometimes there are variations in color, texture, or odor. These variations are due to one or more of the following reasons:
• Soil grown in
• Time of harvest
• Weather conditions at time of drying
• Drying conditions


Online Ordering Questions:
Is this site secure?
What payment methods do you accept?
Do you accept international orders?

Is this site secure?
Yes, every transaction is guaranteed to be safe and secure. This site uses a safe and Secure Sockets Layer (SSL) 256-bit encryption on any form you enter data across the website. During order processing, your credit card information is transmitted directly to the banking network for authorization. The geographic location of your computer is automatically determined and recorded for security purposes. Credit card fraud is a felony punishable by heavy fines and imprisonment. In addition to securing the transmission of your sensitive information, we perform daily vulnerability scans of our website and network through McAfee Secure services so that you can be assured your shopping experience with HCBL.com is safe and secure.

What payment methods do you accept?
We currently accept Visa, MasterCard, and Discover on our website.

Do you accept international orders?
We currently only accept orders within the United States and its territories online; however, you may contact our Customer Service Representatives at 1-800-544-4225 to place an international order.


Customer Service Questions:
When will my order arrive?
What do I do if I receive damaged product?
What is your return policy?
Where is my refund?

When will my order arrive?
Most orders are processed and shipped the next business day from order date. Orders are shipped USPS First Class, USPS Priority, and Fedex Ground based on weight and rate. It may take 2-10 days for your order to reach you. If you have not received your order within 10 business days, please contact our Customer Service Representatives at Customer.Support@HCBL.com or 1-800-544-4225 for assistance.

What do I do if I receive damaged product?
Please contact our Customer Service Representatives at Customer.Support@HCBL.com or 1-800-544-4225 for a replacement.

What is your return policy?
You can return all empty and unused portions within one year of purchase for a refund or exchange. We do not pay for return postage. Please include a note with your return explaining the reason for the return and whether you want a refund or an exchange.

Where is my refund?
Requests for replacements or refunds will be processed promptly upon receipt of your returned package. Please allow 7-14 days (not including delivery time for mailed refund checks) from when we accept your returned product for the processing of your credit. Please keep in mind your bank has to post our credit in the billing cycle in which it was received so several days may pass before the credit posts to your account.